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What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is the latest government benefits program operated by the Federal Communications Commission (FCC) to grant low-income Americans discounts on monthly broadband services and connected internet devices.

The ACP provides discounts of up to $30 on monthly broadband internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices.

ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible.

What electronic device do we offer to our customers?

We proudly offer ACP subscribers under our network a new Tablet to enjoy along with FREE and UNLIMITED High-Speed data. Please, keep in mind the Tablet offer varies by state.

The Tablet comes with the latest Bluetooth and Wi-Fi capabilities. ACP requires subscribers to contribute a one-time $10.01 co-pay before receiving their Tablet. Keep in mind the Tablet offer is subject to product availability and shipping days may vary. This offer varies by state.

How do I contribute the one-time $10.01 co-pay?

Once your order is placed, and you pay the one-time ACP required co-pay contribution of $10.01, we will ship your Tablet. Keep in mind that the Tablet offer is subject to availability and shipment days may vary. This offer varies by state.

How do I qualify for ACP benefits?

If you’re interested in ACP benefits, you may qualify by participating in government benefits programs such as:

Federal Public Housing Assistance
Veterans and Survivors Pension Benefits Fund and more
You may also qualify if your total household income that is at or below 200% of the federal poverty guidelines or unemployment.

Where do I apply for ACP benefits?

Apply with us! If you qualify, we get you approved in minutes for FREE and connect you to our 4G LTE/5G network

Why is the ACP replacing the EBB program?

The EBB program was a limited-time COVID-19 relief program for Americans who needed support during the pandemic. This program proved to be essential in the day-to-day lives of millions of Americans so the US Congress passed a bill to modify and extend the program which will now be known as the ACP

How long will the ACP last?

The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and you will revert to receiving only the standard FREE Lifeline plan where available and if you are eligible. Our terms and conditions will apply.

Need assistance? At any point, click to connect with our support team and receive real-time help directly on your screen.

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To ensure your data security and to adhere to government regulations, your application process will be carried out on a secure external website managed by Telgoo5, a government-approved and highly secured platform.

Rest assured, your data is safe and will only be used to process your application.

By clicking ‘Continue’, you acknowledge that you will be redirected to complete the application process.

Thank you for choosing Telnet for your connectivity needs.

What is Co-Browse?

Co-Browsing is a tool that allows our support team to view and interact with the application form on your screen. It’s a safe way for us to guide you through filling out the application without accessing your other tabs or personal information.

When you click ‘Start’, a unique session ID is generated. Share this ID with our support team by calling us at 888-575-9192 to begin. We can highlight areas on the form to guide you, but we can’t input any information for you.

Press ‘Start Co-Browsing’ to get your session ID and begin Co-Browsing. Remember, you can end the session at any time.

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